Terms & Conditions

Last Updated: August 2026 • Dwelling Neast Luxury Homestay, Darjeeling, West Bengal

1. Introduction & Scope

Welcome to Zambala Dwelling Neast. By enquiring, booking, or staying at our homestay property located at Upper Toongso Road, Darjeeling, West Bengal 734101, India, you agree to comply with and be bound by the following Terms and Conditions. Please review them carefully before confirming your reservation.

2. Booking & WhatsApp Enquiry Process

All booking enquiries submitted through this website are redirected to our official WhatsApp contact (+91 98765 43210). Submitting a request on the website does not constitute a guaranteed reservation until explicit confirmation and receipt of booking advance via WhatsApp from our team.

Note on Pricing: * Stays are charged per person and include all home-cooked meals.

3. Check-In & Check-Out Guidelines

Standard Check-in Time: [INSERT CHECK-IN TIME, e.g., 12:00 PM]
Standard Check-out Time: [INSERT CHECK-OUT TIME, e.g., 10:00 AM]
Early check-in or late check-out is subject to room availability and prior written approval via WhatsApp.
Guests must present valid government-issued photo ID (Aadhaar, Passport, Driving License) upon check-in.

4. Payment & Cancellation Policy

Payment terms, advance requirements, and cancellation schedules are communicated directly during reservation confirmation via WhatsApp.

Payment Schedule: [INSERT PAYMENT TERMS, e.g., 50% advance to confirm, balance at check-in]
Cancellation & Refund Policy: [INSERT CANCELLATION POLICY, e.g., Full refund 7 days prior to check-in, 50% refund 3 days prior]

5. Guest Responsibilities & House Rules

Guests are expected to respect the peaceful mountain environment and local community customs.
Smoking is strictly prohibited inside bedrooms; designated outdoor spaces are available.
Bonfires and outdoor activities are subject to weather conditions and property manager guidance.
Guests are responsible for any damages caused to homestay property during their stay.

6. Limitation of Liability

Zambala Dwelling Neast shall not be held liable for failure or delay in performance caused by circumstances beyond reasonable control (Force Majeure), including severe weather events in hill regions, landslides, power disruptions, or road blockages.

7. Contact Information

For any clarification regarding these terms, please contact us at:

WhatsApp: +91 98765 43210 | Email: stay@dwellingneast.in

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